Dating giant Match Group announced a series of changes to Tinder’s management team alongside the announcement of disappointing second-quarter earnings on Tuesday. Notably, Tinder CEO Renate Nyborg will be departing the company after less than a year in the top job. Match Group is also killing Tinder’s plans to adopt new technology, like virtual currencies and metaverse-based dating.
In a shareholder letter, Match Group CEO Bernard Kim expressed frustration with Tinder’s current performance, noting the popular dating app has not been able to realize its typical monetization success over the past few quarters and is failing to meet the company’s original expectations for revenue growth for the latter half of 2022.
Kim chalked up Tinder’s troubles to “disappointing execution on several optimizations and new product initiatives,” but added that Tinder’s product execution and velocity could still be improved.
Alongside the departure of Nyborg, Tinder will have a reorganized management team that also includes:
Faye Iosotaluno, formerly Match Group’s chief strategy officer, as Tinder’s COO
Mark van Ryswyk, as Tinder’s chief product officer. Ryswyk is an experienced gaming executive who joined the company in June.
Melissa Hobley, formerly OkCupid’s CMO, as Tinder’s chief marketing officer
Tom Jacques, as Tinder’s chief technology officer. An 11-year Match Group veteran, he has been Tinder’s CTO for the last five years.
Advisor Amarnath Thombre. The current CEO of Match Group Americas and 15-year Match Group veteran will advise the Tinder management team on product roadmap and growth.
Kim said he will oversee the team while Tinder searches for a permanent CEO.
Reading between the lines, there was also a hint that the younger generation of users may have lost its appetite for dating apps like Tinder — a culture shift which can’t just be chalked up to lingering pandemic impacts. The letter notes that people have moved past COVID lockdowns and re-entered “a more normal way of life,” but their willingness to try online dating apps for the first time hasn’t returned to pre-pandemic levels.
Instead, Match Group reports that its highest engagement is now coming from existing users.
As part of Tinder’s revamp, its “dating metaverse” ambitions have been dramatically scaled back. The company had been planning to leverage its Hyperconnect acquisition to create a new form of online dating in a virtual environment, but those ideas are on pause as Match Group now has to address broader issues.
“…Given uncertainty about the ultimate contours of the metaverse and what will or won’t work, as well as the more challenging operating environment, I’ve instructed the Hyperconnect team to iterate but not invest heavily in metaverse at this time,” wrote Kim. “We’ll continue to evaluate this space carefully, and we will consider moving forward at the appropriate time when we have more clarity on the overall opportunity and feel we have a service that is well-positioned to succeed.”
Also on the chopping block was virtual currency, which Match Group was experimenting with as Tinder Coins. (While Match Group hadn’t gotten so far as to announce blockchain integrations for the coins, the virtual currency’s role in its broader metaverse plans suggested crypto could be part of its long-term roadmap.)
“After seeing mixed results from testing Tinder Coins, we’ve decided to take a step back and re-examine that initiative so that it can more effectively contribute to Tinder’s revenue,” said Kim. “We also intend to do more thinking about virtual goods to ensure that they can be a real driver for Tinder’s next leg of growth and help us unlock the untapped power users on the platform,” he added.
The company says it’s still planning to develop features to make Tinder more appealing to women, including a subscription-based package that will provide “curated recommendations” as well as features designed to get friends involved in introductions. Across other products, it will also look to new features, like livestreaming video, to drive adoption.
Overall, Match posted Q2 2022 revenue of $795 million, up 12% year-over-year, but below average Wall Street estimates of $804.22 million. It also posted a loss of $31.86 million, or 11 cents per share, versus 46 cents in the year-ago quarter. Analysts were expecting earnings of 57 cents per share. Match said its operating loss was $10 million, impacted by a $217 million write-down of intangibles related to lower financial outlooks for its Azar and Hakuna apps from Hyperconnect.
Match Group paying users were up 10% year-over-year to 16.4 million. Tinder direct revenue grew 13% from the prior quarters, driven by 14% growth to 10.9 million paying users.
Image Credits: Match Group
Estimates for the quarter ahead weren’t good either, with Match Group forecasting flat Q3 growth to $790 million to $800 million in revenue, below estimates of $883 million. Tinder revenue growth is expected to be in the “mid single digits.”
Shares dropped more than 20% in after-hours trading on the news.
Updated 8/2/22, 6:00 pm ET to clarify Tinder had not formally announced blockchain integrations for Tinder’s virtual currency.
Tinder to kill virtual currency, metaverse plans amid Match Group earnings loss; Tinder loses its CEO
Архив рубрики: Match Group
Google will reimburse developers $90 million to settle a lawsuit over Play Store earnings
Google said Thursday it will pay $90 million to settle a lawsuit with U.S. developers that accused Google of abusing its power of app distribution and charging an unfair fee of 30% for app purchases and in-app purchases made through the Play Store.
The company noted that U.S. developers who made less than $2 million each year between 2016 and 2021 through Google Play Store earnings will be eligible for compensation.
“A vast majority of US developers who earned revenue through Google Play will be eligible to receive money from this fund if they choose. If the Court approves the settlement, developers that qualify will be notified and allowed to receive a distribution from the fund,” the search giant noted in a blog post.
Hagens Berman Sobol Shapiro LLP, the legal firm that represented the plaintiffs, said that developers were entitled to a minimum compensation of $250 — with some settlements going above $200,000. The firm noted that more than 48,000 U.S. developers are eligible for payment by Google.
The plaintiffs originally filed the case against Google in 2020 in California alleging that the company gained a monopoly in the Android app distribution space “through a series of anticompetitive contracts, strategic abuses of its dominance in other Android software applications, deficits in consumer knowledge and information, and the cultivation and exploitation of device users’ fear of malware.” The case document also harped upon the fact that Google had a default 30% Play Store tax for developers on the sale of apps or in-app purchases.
To handle the criticism on the 30% Play Store tax, in 2021, Google slashed its cut to 15% on the first $1 million earned by a developer each year. Later, it reduced Play Store fees to 15% for subscription-based apps and as low as 10% for media apps in select categories like e-books or music distribution. According to an estimate by damages expert, Dr. Michael Williams, this fee reduction could save developers more than $109 million in service fees until 2025.
The Mountain View-based company said that apart from the $90 million payment fund, it is revising its Developer Distribution Agreement document to make it clear that developers can contact users through out-of-app means like promotional emails — similar to a change Apple made last year — if they have obtained that information in the app. The firm said it’ll introduce a new section in the Play Store named “Indie Apps Corner” to highlight apps made by small startups and independent developers, too. What’s more, the firm will publish annual Google Play transparency reports with details like app removals and account terminations.
Currently, Google and Apple force developers to use their own payment systems for in-app purchases on apps distributed through their own app stores. However, that might change due to many lawsuits and legislation against these companies in different geographies. Last year, Google agreed to let developers in South Korea use third-party payment options — after the country passed a new law over digital payment systems while reducing its service fees by 4%.
Over the last few months, Google has made different agreements with Spotify and Match Group over using alternative payment systems for their apps. When announcing a deal with the former, the search giant said that “we will be exploring user choice billing in other select countries.”
Google will reimburse developers $90 million to settle a lawsuit over Play Store earnings
Tinder makes it easier to report bad actors using ‘unmatch’ to hide from victims
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Last month, Bumble introduced a new feature that would prevent bad actors from using the dating app’s “unmatch” feature to hide from victims. Now Tinder has done something similar. The company announced on Friday it will soon roll out an update to its app that will make it easier for users to report someone who has used the unmatch feature in an effort to get away with their abuse. But in Tinder’s case, it’s only making it easier for users to learn how to report the violation, rather than giving the victims a button in the chat interface to report the abuse more directly.
Tinder notes that users have always been able to report anyone on the app at any time — even if the person had used the unmatch feature. But few users likely knew how to do so, as there weren’t obvious explanations in the app’s user interface about how to report a chat after it disappeared.
With the update, Tinder says it will soon add its “Safety Center” shield icon within the Match List, where the chats take place. This will direct users to the Safety Center in the app, where they can learn how to report users who aren’t displayed on the Match List because they used the unmatch feature.
Image Credits: Tinder
The updates to both Tinder and Bumble came about following an investigation by the Australian Broadcasting Corporation, which found that 48 out of 231 survey respondents who had used Tinder said they had reported other users for some kind of sexual offense. But only 11 of those reports had received any replies, and even fewer offered specific information about what was being done.
The story had also explained how bad actors would take advantage of the dating app’s “unmatch” feature to hide from their victims. After unmatching, their chat history would disappear from the victim’s phone, which would have allowed the user to more easily report the abuse to Tinder or even to law enforcement, if needed.
Though Tinder was the focus of the story, Bumble quickly followed up to say it was changing how unmatching on its app would work. Instead of having the chat disappear when unmatched, Bumble users are now shown a message that says the other person has ended the chat. Here, they’re given the option to also either delete the chat or report it.
Bumble’s new feature prevents bad actors from using ‘unmatch’ to hide from their victims
The ability to report the chat directly from the messaging inbox is what makes Bumble’s solution more useful. Tinder, on the other hand, is just redirecting users to what’s essentially its help documentation — the Tinder Safety Center — to learn how to go about making such a report. The addition of this extra step could end up being a deterrent to making these reports, as it’s less straightforward than simply clicking a button that reads “Report.”
Tinder also didn’t address the other issues raised by the investigation, which said many reports lacked follow-up or clear information about what actions Tinder was taking to address the issues.
Instead, the company says that it will continue to acknowledge when reports are received to let the member making the report know an appropriate action will be taken. Tinder added it will also direct users to trained resources for crisis counseling and survivor support; remove accounts if it finds account holders have been reported for violent crimes; and will continue to work with law enforcement on investigations, when required. These actions, however, should be baseline features for any dating app, not points of pride.
Tinder stressed, too, that it would not remove the unmatch feature, which is necessary for safety and privacy of its members. That seems to miss the point of what users’ complaints were about. Tinder users were not angry or concerned that an unmatching feature existed in the first place, but that it was being used by bad actors to avoid repercussions for their abuse.
The company didn’t say precisely when the changes to the dating app would roll out, beyond the “coming weeks.”
Today, Tinder’s parent company also announced a partnership with RAINN, a large anti-sexual violence organization, to conduct “a comprehensive review of sexual misconduct reporting, moderation, and response across Match Group’s dating platforms” and “to work together to improve current safety systems and tools.”
The organization will review Tinder, Hinge and Plenty of Fish to determine what best practices should be. Match says the partnership begins today and will continue through 2021.
“Every person deserves safe and respectful experiences, and we want to do our part to create safer communities on our platforms and beyond,” said Tracey Breeden, head of Safety and Social Advocacy for Match Group, in a statement. “By working together with courageous, thought-leading organizations like RAINN, we will up level safety processes and strengthen our responses for survivors of sexual assault. Safety challenges touch every corner of society. We are committed to creating actionable solutions by working collaboratively with experts to innovate on meaningful, industry-led safety approaches,” she added.
Face to Face, Tinder’s opt-in video chat feature, is now rolling out globally
Tinder makes it easier to report bad actors using ‘unmatch’ to hide from victims
Facebook to launch ‘virtual dating’ over Messenger for Facebook Dating users
Facebook will soon allow users to go on “virtual dates,” the company announced today. The social network is planning to introduce a new video calling feature that will allow users of its Facebook Dating service to connect and video call over Messenger, as an alternative to going on a real-world date. This sort of feature is much in demand amid the coronavirus pandemic, which has forced people to stay home and practice social distancing.
But for online dating apps, which aim to connect people in the real world, it’s a significant challenge for their business.
For the time being, government lockdowns have limited the places where online daters could meet up for their first date. Restaurants, malls, bars and other retail establishments are closed across regions impacted by the coronavirus outbreak. But even when those restrictions lift, many online dating app users will be wary of meeting up with strangers for those first-time, getting-to-know-you dates. Video chat offers a safer option to explore potential connections with their matches.
When the new Facebook Dating feature goes live, online daters will be able to invite a match to a virtual date. The recipient can either choose to accept or decline the offer via a pop-up that appears.
If they accept, the Facebook Dating users will be connected in a video chat powered by Facebook Messenger in order to get to know one another.
As the feature is still being developed, Facebook declined to share more specific details about how it will work, in terms of privacy and security features.
Facebook is not the first online dating service to pivot to video as a result of the pandemic. But many rival dating apps were adopting video features well before the coronavirus struck, as well.
Bumble, for example, has offered voice and video calling in its app for roughly a year. The feature there works like a normal phone call or Apple’s FaceTime. However, users don’t have to share their phone number or other private information, like an email address, which makes it safer.
The company says use of the feature has spiked over the last two months as users embrace virtual dating.
Meanwhile, Match Group has more recently rolled out video across a number of the dating apps it operates.
This month, the Match app added video chat that allows users who have already matched to connect over video calls. Match-owned Hinge also rolled out a “Dating from Home” prompt and is preparing its own live video date feature, as well, Match says. Plenty of Fish (PoF), another Match property, launched live-streaming in March, giving singles a new way to hang out with friends and potential matches.
Match Group’s flagship app Tinder has not yet embraced live video dates, but still offers a way for users to add video to their profiles. The company couldn’t comment on whether or not video dating was in the works for Tinder, but in the post-COVID era, it would be almost bizarre to not offer such feature.
Other dating apps have also launched video dating, including eHarmony and a number of lesser-known dating apps hoping to now gain traction for their video dating concepts.
Facebook says the feature will roll out in the months ahead and will be available everywhere Facebook Dating is available.
Facebook to launch ‘virtual dating’ over Messenger for Facebook Dating users