Архив метки: Sarah Perez

Warner Bros. Discovery promises Max will be a more personalized, technically improved streaming service

With next month’s arrival of the new streaming service “Max” from Warner Bros. Discovery, the company is also promising a revamped product experience with an expanded feature set, improved recommendations and better performance. The new service, which combines HBO Max and Discovery+ content into one offering, will gain an updated user interface that’s delivered by way of a largely seamless transition for existing HBO Max subscribers across most platforms.
However, Discovery+ subscribers will be able to continue to watch in their standalone app, if they choose, the company noted during today’s press event where it introduced the new service and its many forthcoming originals, including a new Game of Thrones series.
Of particular interest, the company openly admitted that its current HBO Max service has a number of technical shortcomings that it now aims to address with the move to Max.
“As we started this journey 12 months ago, we did a thorough assessment of our two streaming businesses, as well as the technology and products of each. And we realized that, while both were solid, they also each had important shortcomings,” said JB Perrette, CEO and president of global streaming and games, while speaking to the gathered crowd.
“In summary, we needed to do the basics much better,” he said, before spinning his mea culpa into an odd form of praise by adding, “if we got this far with some suboptimal features and experiences, imagine what we will do when we get more of it right!”
That’s certainly an interesting way to sell things, we’d say.
Perrette said the new Max service would address several key business objectives, including user engagement, retention, more regular viewership and easier, more personalized discovery of the content offerings, to name a few.

Warner Bros. Discovery to launch ‘Max’ service starting at $9.99/mo on May 23

Though the company had announced an expanded slate of new original programming earlier in the event, including new series like Big Bang Theory and True Detective spinoffs, a live-action Harry Potter, DC Comics titles like “The Penguin,” and others, the exec also acknowledged that the product itself has to do a better job at surfacing its content for subscribers.
“HBO Max has an amazing depth of content, but it’s largely unexplored because we don’t make it easy enough to find,” he said. As an example of this problem, he noted that three-quarters of its viewership came from the home screen only, while on Discovery+ the majority of usage came from other screens deeper in the app. In addition, four times as much content drives the majority of viewership on Discovery+ than on HBO Max.
Image Credits: Warner Bros. Discovery
One might argue that’s because of the nature of the programming on the respective services, where Discovery+’s lifestyle content drives repeated viewing, perhaps, compared with flagship series like “Game of Thrones” that are viewed in real time, but are not necessarily the types of shows to be rediscovered later and then rewatched. However, the company is betting that product changes will be able to improve these metrics around discoverability.
For starters, the revamped app will feature a new content navigation menu at the top that will help consumers more easily find the series and movies, as well as the new releases they may want to watch. Across the app, the company promises streamlined categories, improved content detail pages, shortcuts, dedicated brand hubs and thematic content rails, to make the app easier to explore.
HBO’s brand will still have a prominent position in this new interface, too, but will be showcased alongside the company’s other top brands that will serve as gateways to their respective content.
There will also be genre hubs to dive into different types of content and a new quick shortcut that lets users save content to a list for later viewing.
For users on the new Ultimate Ad-Free tier, the service will feature an expanded catalog of 4K UHD content, including across programming like “Game of Thrones,” “The Last of Us,” “Harry Potter,” “Lord of the Rings,” “The Dark Night” trilogy and others. This catalog will expand to include all the Warner Bros. movies released this year and in the future.
Image Credits: Warner Bros. Discovery
Plus, individual user profiles will for the first time offer more personalized experiences where users are recommended new things to watch based on their prior habits and viewing, via things like “because you watched” recommendations, suggestions of what to watch next that appear when you finish a series or movie and immersive hero images tailored to the end user. This personalized experience will extend beyond the home page, too, so users are seeing tailored recommendations across the full service.
A combination of machine learning and human editorial curation will help to drive these recommendations, Perrette explained.
Parents will be able to configure their kids’ profiles, including through the use of parental controls. While that’s not new, the revamped Max will introduce a default kids profile for its new subscribers, with options for parents to set the profile to either little kids, big kids, big kids plus, pre-teens or teens — an expanded set of kids’ tiers that goes beyond those offered by some rival services, where the “kids” experience is often aimed at younger school-age children. This tends to frustrate older kids, and teens when they outgrow cartoons and other “kids” content, but aren’t yet old enough for more adult fare, like much of what HBO offers.
Under the hood, the company touted other technological improvements focused on user retention, performance and stability.
For example, Max will proactively alert customers about failed payments through notifications and on and off-product messages, including for the first time in-app alerts on connected TVs. It also added support for PayPal as another payment option and made it easier for its marketing teams to run promotional pricing without requiring weeks of engineering work.
Image Credits: Warner Bros. Discovery
The company additionally promised updates to its core architecture to deliver “faster, more reliable, and more efficient performance.” Among the changes, Max will offer a new connected TV sign-in process where users don’t have to type in their credentials with their remote and a more dependable downloads experience.
“…We maniacally focused on app performance to get our customers watching their content as fast as possible,” Perrette said. “So app start times, video start times, and the general navigation response times will be 20 to 30% faster, depending on which device you’re using.”
The exec said HBO Max app customers will be automatically updated to Max on May 23 when the shift is made. On most platforms, this update will happen automatically, but others will prompt users who open the HBO Max app to download the new Max app instead. It will then only be “two clicks” to continue watching, Perrette noted, as usernames, passwords, profiles, watch histories, watch rails and billing will carry over automatically. Discovery+ subscribers won’t be forced to transition apps but will be prompted at different times to try the new Max app.
Image Credits: Warner Bros. Discovery
The new service will offer three pricing tiers, starting at $9.99 per month for ad-supported, $15.99 per month to go ad-free and $19.99 per month for ad-free viewing with 4K UHD and Dolby Atmos. The latter two tiers also include offline downloads but are limited to either 30 or 100 downloads, respectively. The top-tier service also includes four concurrent streams instead of just two.

‘Game of Thrones’ fans are getting a new spinoff based on characters Dunk and Egg

 
Warner Bros. Discovery promises Max will be a more personalized, technically improved streaming service by Sarah Perez originally published on TechCrunch
Warner Bros. Discovery promises Max will be a more personalized, technically improved streaming service

Spotify is testing new card-style user profiles focused on discovery

At Spotify’s Stream On event this month, the company introduced a redesigned app with TikTok-like discovery feeds, an AI DJ and other tools for artists and podcasters. But the app’s changes may not be stopping there. The company confirmed it’s now testing a revamp of its user profiles, which includes a card-style layout that lets users establish more of a social identity on the platform in addition to providing easy access to Spotify’s unique features — like its personalized recommendations, Blend playlists, co-listening experiences and more.
The changes were first spotted by Chris Messina, who shared screenshots of the tests on Twitter. He noted the additional cards on profiles and how the new layout was directing users to tap a button to “discover more features.”
Some Spotify users, however, said they’ve had the updated profiles for some time. But that’s only because the feature has been in live testing in multiple markets. These profiles are not fully rolled out to all users.

This is big! Spotify is previewing a new profile design!
It appears that more profile cards will be coming soon.
It recommends discovering «more features» to «get the most of your listening experience».#NewSpotify pic.twitter.com/Qcctw3PJU7
— Chris Messina (chrismessina@mastodon.xyz) (@chrismessina) March 28, 2023

Spotify did not commit it would make the feature available for everyone at any particular time. Often, the company’s new ideas are tested in public, then modified based on user engagement and feedback before a global rollout. Or, in some cases, they’re scrapped entirely. That said, it’s not as likely that this one would be dropped, given how well it fits with the new Spotify redesign which puts greater emphasis on discovery.
“We routinely conduct a number of tests,” a company spokesperson told TechCrunch when asked about the new profiles. “Some of those tests end up informing our user experience and others serve only as an important learning. We don’t have anything further to share at this time,” they added.
Image Credits: Chris Messina via Twitter (opens in a new window)
Among the notable changes in this version of the user profiles is the new heading at the top of the screen that looks more like something you’d see on a social network. Currently, Spotify user profiles are fairly bare-bones. The person’s name as well as their follower and following counts are displayed above lists of their playlists and recently played artists. The new profiles, by comparison, include other details about the person like which Spotify plan they’re subscribed to, how long they’ve been a Spotify member, their general location (like the U.S.), in addition to their follower and following counts, a button that lets you follow them and another for profile edits.
There’s also a fun feature that apparently lets you set a “vibe” above your name, to give your profile a little pizazz.
Image Credits: Chris Messina via Twitter (opens in a new window)
The new profiles still feature sections for your playlists and artists, but these now appear as cards and there are more interactive features available next to these options. For instance, you can now click a button to create a new playlist right from your profile, or use buttons beside each playlist to share them with others. Next to each artist’s name, there also are buttons that let you follow the artist on Spotify — before, you’d have to click into the artist profile to do so. This could be particularly useful if you had visited someone else’s profile and were discovering new artists through their activity.
Under the “Discover more features” section on the new profiles, users are pointed to other things they can do on Spotify — like find live events, “like” more songs to improve their recommendations, create Blends with friends, check out Spotify’s new audiobooks and more.
The profiles also include a message at the bottom that reads “View more cards,” which indicates there will be future additions coming to this space beyond the playlists and recently played artists. But this feature isn’t fully built out yet — Messina told us that, when clicked, the in-app message reads “there’s nothing to see here yet” and informs users that Spotify is “busy building more content for you — coming soon.”
(May we suggest incorporating podcast recommendations into this experience, please?)
These changes would make sense as part of Spotify’s broader focus on discovery that’s driving its most recent app updates. That is, instead of just showcasing a user’s basic information and activity, these redesigned profiles would allow people to explore more of what Spotify has to offer while also making it easier to find and enjoy new artists and music directly from someone else’s profile with fewer clicks.
Spotify is testing new card-style user profiles focused on discovery by Sarah Perez originally published on TechCrunch
Spotify is testing new card-style user profiles focused on discovery

YouTube launches its new commercial music licensing resource, Creator Music

YouTube today announced its new marketplace, Creator Music, is now fully open to all YouTube Partner Program participants in the U.S. First announced last September, the online destination offers a large catalog of songs that creators can browse, search through, and purchase where the terms of the music rights are spelled out in plain language, so creators can understand the costs involved. In addition to being able to purchase licenses, creators are also able to choose tracks offering revenue-sharing options where both creators and the rights holders earn money from the music’s use.
As the company explained last year, the issues around music rights have been a longtime pain point for creators.
When a creator today uses a song they don’t own, they end up having to give away all the ad revenue on their video to the music license holder. That means commercial music is often not used in YouTube videos, which hurts creators, their fans, as well as artists and songwriters.
With the launch of Creator Music, the idea is to simplify the process of licensing popular music. Through an online dashboard, creators can search for songs they have in mind or browse by collections, genres, or moods, then view the associated licensing costs. In addition, creators can search for tracks based on a budget they have set for their project.
Image Credits: YouTube
When they find an eligible track, creators can choose to either buy a license after reviewing the terms or opt into a rev share agreement. With the former, creators can check out and immediately download the song to add to their video while editing. If they don’t want to pay an upfront cost for the music’s use, they can choose a track with the rev share option instead.
This type of marketplace could benefit larger creators who more precisely want to control the costs associated with their productions, as well as smaller creators who haven’t historically been able to afford commercial music in their videos.
The new service doesn’t replace YouTube’s existing Audio Library of free tracks, however; it just provides another option. To continue to view free songs, including those from the Audio Library, creators can set the price filter to “$0” when searching across Creator Music.

As YouTube now increasingly competes with TikTok on short-form video, the need for better backing tracks for creators’ long-form video content has grown. TikTok’s embrace of popular music has led to the video app having a heavy influence over the Billboard charts and the top charts in streaming apps, as viral videos prompt more streams and music downloads. More recently, TikTok has been rumored to be expanding its own streaming music service as well — another market where YouTube operates. And as TikTok lengthens the max time for its videos, inching into YouTube territory, the Google-owned video site needed to remain competitive.
Of course, YouTube already offers popular music for use on Shorts through its Shorts Music Library, but many of those same songs wouldn’t have been viable for use on YouTube itself until now because of their associated costs and rights.
At launch, YouTube said it was working with indie partners, including Empire, Believe, Downtown, and Merlin. It hasn’t announced any partnerships with the majors at this time.
The Creator Music project was introduced last fall alongside other larger YouTube initiatives, including its plan to monetize Shorts and revamp its Partner Program to include a new Shorts-specific threshold of 1,000 subscribers and 10 million Shorts views over 90 days. 
While Creator Music was gradually launched to YPP creators in the U.S., the company says it’s now fully available to that group. YouTube says it aims to bring the service to more countries over time and expand the music options for non-YPP creators as well.
YouTube launches its new commercial music licensing resource, Creator Music by Sarah Perez originally published on TechCrunch
YouTube launches its new commercial music licensing resource, Creator Music

Google winds down feature that put playable podcasts directly in search results

Google confirmed it’s putting an end to a feature that allowed users to access playable podcasts directly from the Google Search results in favor of offering podcast recommendations. Officially launched in 2019, the feature surfaced podcasts when they matched a user’s query, including in those cases where a user specifically included the word “podcast” in their search terms. But a few weeks ago, some creators began noticing the podcast carousels had disappeared from Google Search results — and now the company is explaining why that’s the case.
The disappearance was first spotted by Podnews.net, which noted in January that searches for podcasts no longer returned any play buttons or links to Google Podcasts itself. When they tested the feature by searching for “history podcasts” they were only provided with a list of shows alongside links to podcast reviews, Apple Podcast pages and other places to stream.
At the time, Google simply told the site the feature was working “as intended.”
But a new announcement in Google Podcasts Manager indicates the feature is officially being shut down as of February 13.
“Google Search will stop showing podcast carousels by February 13. As a result, clicks and impressions in How people find your show will drop to zero after that date,” the message states. Podcasters are also being instructed to download any historical data they want to keep in advance of this final closure.
Of course, as many podcasters already discovered, their metrics had already declined as the feature was being wound down.
To be fair, playable podcasts in search wasn’t a remarkably well-executed product as it didn’t offer a way to do much more than click to play an episode. On YouTube’s Podcasts vertical, by comparison, podcast creators can create an index to the various parts of an episode, allowing users to jump directly to the section they wanted to hear. Plus, users can watch a video of the podcast, if the creator chooses to film.
YouTube has also proven to be more popular than Google Podcasts and other competitors. In a 2022 market survey of podcast listeners, for example, YouTube came out ahead of Spotify, Apple Podcasts and Google Podcasts as users’ preferred podcast platform. Though many podcast market analysis reports don’t consider YouTube when comparing the popularity of various podcast apps, one recent report by Buzzsprout at least suggests that using web browser as a listening app had a very small market share of just 3.5%. And that share had barely increased over the years, despite Google’s indexing of shows.
Reached for comment, Google explained its decision to wind down playable podcasts in Search will allow it to focus on a new addition instead.
“Our existing podcast features will gradually be replaced with a new, single feature, What to Podcast,” a spokesperson told us. They noted the feature is currently live on mobile for English users in the U.S. “This feature provides detailed information about podcasts, links to listen to shows on different platforms, and links to podcasters’ own websites, where available,” the spokesperson added.
According to the help documentation, these recommendations will be personalized to the user if they’re signed into their Google account and will factor in things like the user’s past searches and browsing history, saved podcasts and other podcast preferences. The personalized results can be turned off, however, if the user wants more generic suggestions, Google says.
Google winds down feature that put playable podcasts directly in search results by Sarah Perez originally published on TechCrunch
Google winds down feature that put playable podcasts directly in search results

Amid growing competition, Paramount+ and Showtime are combining in the US

Nearly a year after ViacomCBS announced its rebrand to become Paramount, the company is now making a major change to its portfolio with today’s news that it will be fully integrating Showtime into Paramount+ — the streamer known in previous years as CBS All Access. The integration will include both streaming and linear platforms, the company noted, meaning Paramount+ will now be renamed “Paramount+ with Showtime,” while the Showtime linear TV network will also be renamed the same in the U.S.
This sort of consolidation was bound to happen, given today’s competitive streaming environment where even Netflix has seen tougher quarters and has had to embrace advertising in order to further grow its business. There are many options for consumers to choose from in the streaming market, and a stand-alone service like Showtime simply doesn’t have the breadth and depth of content required to stand on its own.
Showtime first launched its over-the-top streaming service in 2015, six years before CBS All Access was rebranded to Paramount+. However, Showtime is not as popular as its younger sister, Paramount+, which makes up the bulk of the company’s direct-to-consumer subscriber base. The streaming service reported 46 million subscribers in Q3 2022. Paramount itself has almost 67 million global subscribers across Paramount +, Pluto TV, Showtime, Noggin and BET+.
The integration isn’t just aimed at boosting Paramount+’s profile on the market; it will also help the linear Showtime network. Paramount said select Paramount+ original programs will soon join the TV network, which provides incremental value for Showtime’s distributors and potentially, more linear customers as well.
The changes will roll out later this year and will involve only the premium tiers at Paramount+, the company clarified. This will allow Paramount+ to better compete agains other premium streamers, like HBO Max, while also differentiating its streaming service by offering a combination of original and premium content, linear channels, live news and sports and Paramount Pictures movies.
Similar to HBO, Showtime’s content tends to have more mature themes, which appeals more to a certain demographic beyond the general market Paramount+ targets. However, both services would benefit from a combined user base and the ability to cross-promote titles.
“This new combined offering demonstrates how we can leverage our entire collection of content to drive deeper connections with consumers and greater value for our distribution partners,” wrote Paramount CEO Bob Bakish in a memo to employees, announcing the news. “This change will also drive stronger alignment across our domestic and international Paramount+ offerings, as international Paramount+ already includes Showtime content. And, very importantly, this integration will unlock operational efficiencies and financial benefits across our broader portfolio,” he said.
Alongside the news, Paramount announced that Chris McCarthy will continue to lead the Showtime studio and oversee network operations for the linear channel. He will also work closely with Tom Ryan, who will oversee the “Paramount+ with Showtime” streaming business.
The company warned that other changes to programming may come about with this transition. For example, in order to focus on building franchises out of Showtime’s hit shows, it will divert investment from underperforming areas that “account for less than 10% of our views.” That means, likely, some cancellations or removals are in order. Paramount says it has begun those discussions with its production partners but didn’t announce which shows are being cut or are being elevated by way of these changes.
The newly merged Paramount+ with Showtime service will be in direct competition with Warner Bros. Discovery, which has 94.9 million global subscribers across HBO, HBO Max and Discovery+. In September, during Goldman Sachs’ Communacopia + Technology Conference, Bakish confirmed that a merger had been discussed internally.
“It shouldn’t surprise you that [we’re looking] to have optionality in the future…Quite frankly, if we weren’t having that conversation, you should fire all of us because we should have that conversation,” Bakish had said.
In August 2022, Paramount+ launched an in-app Showtime bundle for U.S. customers that wanted to upgrade to a plan that included both Paramount+ and Showtime. Paramount had already integrated Showtime content with its streaming product in international markets, as a precursor to the company’s domestic integration plans.
Amid growing competition, Paramount+ and Showtime are combining in the US by Sarah Perez originally published on TechCrunch
Amid growing competition, Paramount+ and Showtime are combining in the US