WhatsApp is continuing its push into the business market with today’s news it’s launching the WhatsApp Cloud API to all businesses worldwide. Introduced into beta testing last November, the new developer tool is a cloud-based version of the WhatsApp Business API — WhatsApp’s first revenue-generating enterprise product — but hosted on parent company Meta’s infrastructure.
The company had been building out its Business API platform over the past several years as one of the key ways the otherwise free messaging app would make money. Businesses pay WhatsApp on a per-message basis, with rates that vary based on the region and number of messages sent. As of late last year, tens of thousands of businesses were set up on the non-cloud-based version of the Business API including brands like Vodafone, Coppel, Sears Mexico, BMW, KLM Royal Dutch Airlines, Iberia Airlines, Itau Brazil, iFood, Bank Mandiri and others. This on-premise version of the API is free to use.
The cloud-based version, however, aims to attract a market of smaller businesses and reduces the integration time from weeks to only minutes, the company had said. It is also free.
Businesses integrate the API with their back-end systems, where WhatsApp communication is usually just one part of their messaging and communication strategy. They may also want to direct their communications to SMS, other messaging apps, emails and more. Typically, businesses would work with a solutions provider like Zendeks or Twilio to help facilitate these integrations. Providers during the cloud API beta tests had included Zendesk in the U.S., Take in Brazil and MessageBird in the E.U.
During Meta’s messaging-focused “Conversations” live event today, Meta CEO Mark Zuckerberg announced the global, public availability of the cloud-based platform, now called the WhatsApp Cloud API.
“The best business experiences meet people where they are. Already more than 1 billion users connect with a business account across our messaging services every week. They’re reaching out for help, to find products and services, and to buy anything from big-ticket items to everyday goods. And today, I am excited to announce that we’re opening WhatsApp to any business of any size around the world with WhatsApp Cloud API,” he said.
He said the company believes the new API will help businesses, both big and small, be able to connect with more people.
In addition to helping businesses and developers get set up faster than with the on-premise version, Meta says the Cloud API will help partners to eliminate costly server expenses and help them provide customers with quick access to new features as they arrive.
Some businesses may choose to forgo the API and use the dedicated WhatsApp Business app instead. Launched in 2018, the WhatsApp Business App is aimed at smaller businesses that want to establish an official presence on WhatsApp’s service and connect with customers. It provides a set of features that wouldn’t be available to users of the free WhatsApp messaging app, like support automated quick replies, greeting messages, FAQs, away messaging, statistics and more.
Today, Meta is also introducing new power features for its WhatsApp Business app that will be offered for a fee — like the ability to manage chats across up to 10 devices. The company will also provide new customizable WhatsApp click-to-chat links that help businesses attract customers across their online presence, including of course, Meta’s other applications like Facebook and Instagram.
These will be a part of a forthcoming Premium service for WhatsApp Business app users. Further details, including pricing, will be announced at a later date.
WhatsApp ramps up revenue with global launch of Cloud API and soon, a paid tier for its Business App
Архив метки: API
Bodyguard is a mobile app that hides toxic content on social platforms
If you’re somewhat famous on various social networks, chances are you are exposed to hate speech in your replies or in your comments. French startup Bodyguard recently launched its app and service in English so that it can hide toxic content from your eyes. It has been available in French for a few years and the company has attracted 50,000 users so far.
“We have developed a technology that detects hate speech on the internet with a 90% to 95% accuracy and only 2% of false positive,” founder and CEO Charles Cohen told me.
The company has started with a mobile app that anyone can use. After you download the app and connect the app with your favorite social networks, you choose the level of moderation. There are several categories, such as insults, body shaming, moral harassment, sexual harassment, racism and homophobia. You can select whether it’s a low priority or a top priority for each category.
After that, you don’t have to open the app again. Bodyguard scans replies and comments from its servers and makes a decision whether something is OK. For instance, it can hide comments, mute users, block users, etc. When you open Instagram or Twitter again, it’s like those hateful comments never existed.
The app currently supports Twitter, YouTube, Instagram and Twitch. Unfortunately, it can’t process content on Snapchat and TikTok due to API limitations.
Behind the scenes, most moderation services rely heavily on machine learning or keyword-based moderation. Bodyguard has chosen a different approach. It algorithmically cleans up a comment and tries to analyze the content of a comment contextually. It can determine whether a comment is offensive to you, to a third-party person, to a group of persons, etc.
More recently, the startup has launched a B2B product. Other companies can use a Bodyguard-powered API to moderate comments in real-time on their social platforms or in their own apps. The company charges its customers using a traditional software-as-a-service approach.
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Bodyguard is a mobile app that hides toxic content on social platforms
Sunshine Contacts may have given out your home address, even if you’re not using the app
A third-party contacts app you’re not using may be handing out your home address to its users. In November, former Yahoo CEO and Google veteran Marissa Mayer and co-founder Enrique Muñoz Torres introduced their newly rebranded startup Sunshine, and its first product, Sunshine Contacts. The new iOS app offers to organize your address book by handling duplicates and merges using AI technology, as well as fill in some of the missing bits of information by gathering data from the web — like LinkedIn profiles, for example.
But some users were surprised to find they suddenly had home addresses for their contacts, too, including for those who were not already Sunshine users.
TechCrunch reached out to Sunshine to better understand the situation, given the potential privacy concerns.
We understand there are several ways that users may encounter someone’s home address in the Sunshine app. A user may already have the address on file in their phone’s address book, of course, or they may have opted in to allow Sunshine to scan their inbox in order to extract information from email signature lines. This is a feature common to other personal CRM solutions, too, like Evercontact.
In the event that someone had signed an email with their home address included in this field, that data could then be added to their contact card in the Sunshine app. In this case, the contact card is updated in the Sunshine Contacts app, which then syncs with your phone’s address book. But this data is not distributed to any other app users.
Image Credits: Sunshine
The app also augments contact cards with information acquired by other means. For example, it may use the information you do have to complete missing fields — like adding a last name, when you had other data that indicated what someone’s full name is, but hadn’t completed filling out the card. The app may also be able to pull in data from a LinkedIn profile, if available.
For home addresses, Sunshine is using the Whitepages API.
The company confirmed to TechCrunch it’s augmenting contact cards with home addresses under some circumstances, even if that contact is not a Sunshine Contacts user. Sunshine says it doesn’t believe this to be any different from a user going to Google to look for someone’s contact information on the web — it’s just automating the process.
Of course, some would argue when you’re talking about automating the collection of home addresses for hundreds or potentially thousands of users — depending on the size of your personal address book database — it’s a bit different than if you went googling to find your aunt’s address so you can mail a Christmas card or called your old college roommate to find out where to send their birthday gift.
However, Sunshine clarified to TechCrunch that it won’t add the home address except in cases when it determines you have a personal connection to the contact in question.
Here, though, Sunshine enters a gray area where the app and its technology will try to figure out who you know well enough to need a home address.
Before adding the address, Sunshine requires you to have the contact’s phone number on file in your address book, not just their email. That would eliminate some people you only have a loose connection with through work, for instance. And it only updates with the home address if the partner API is able to associate that address with a phone number you have.
Image Credits: Sunshine
In addition, Sunshine says that it’s generally able to understand the type of phone number you have on file — like if it’s a residential or business line, or if it’s a landline or mobile number. (It uses APIs to do this, similar to StrikeIron’s though not that particular one.) It also knows who the phone number belongs to. Using this information and further context, the app tries to determine if a phone number is a personal or a professional number and it will try to understand your relationship with the person who owns that number.
In practice, what this means is that if all the information you had on file for a contact was professional information — where they worked, a job title, a work email and a phone number, perhaps — then that person’s contact card would not be updated to include their home address, too.
And because many people use their personal cell for work, Sunshine won’t consider someone a “personal” relationship just because you have their mobile phone number. For example, if you had only a contact’s name and a cell number, you wouldn’t be able to use the app to get their home address.
The result of all this automated analysis is that Sunshine, in theory, only updates contact cards with home addresses where it’s determined there’s a personal relationship.
This, of course, doesn’t take into account some scenarios like bad exes, stalking or a general desire for privacy. Arguably, there are times when someone may have a lot of personal information for a contact in their address book, but the contact in question would rather not have their home address distributed to that person.
The only way to prevent this, presumably, would be to opt out at the source: Whitepages.com. (Once you have your profile URL from the Whitepages website, you can use this online form to have your information suppressed.)
Image Credits: Sunshine
The way the app functions raises questions about what is truly private information these days.
Sunshine points out that people’s home addresses are not as hidden from the world as they may think, which makes them fair game.
It’s true that our home addresses are often publicly available. Although it’s been years since most of us have had a telephone directory dropped on our doorstep with phone and address listings for people in our city, home addresses today are relatively trivial to find when you know where to look online.
In addition to public records — like voter registration databases — there are web-based people finders, too.
Sunshine’s partner, Whitepages.com, makes visitors pay for its data, but others like TruePeopleSearch.com don’t have the same paywall. With someone’s first and last name and city, its website provides access to someone’s home address, prior addresses, cell phone, age and the names of family members and other close associates. (TruePeopleSearch is not a Sunshine partner, we should clarify.)
Marissa Mayer’s startup launches its first official product, Sunshine Contacts
Even though this data is “public,” it’s uncomfortable to see it casually distributed in an app, as that makes it even easier to get to than before.
Plus, after years of being burned by data breaches and data privacy scandals, people tend to be more protective of their personal information than before. And, had they been asked, many would probably decline to have their home addresses shared with Sunshine’s user base. Generally speaking, people appreciate the courtesy of having someone come ask for a home address, when it’s needed — they may not want an app creeping the web to find it and hand it out.
Sunshine Contacts is in an invite-only beta in the U.S., so the company has time to reconsider how this feature is implemented based on user feedback before it becomes widely available.
Sunshine Contacts may have given out your home address, even if you’re not using the app
Google launches the final beta of Android 11
With the launch of Android 11 getting closer, Google today launched the third and final beta of its mobile operating system ahead of its general availability. Google had previously delayed the beta program by about a month because of the coronavirus pandemic.
Image Credits: Google
Since Android 11 had already reached platform stability with Beta 2, most of the changes here are fixes and optimizations. As a Google spokesperson noted, “this beta is focused on helping developers put the finishing touches on their apps as they prepare for Android 11, including the official API 30 SDK and build tools for Android Studio.”
The one exception is some updates to the Exposure Notification System contact-tracing API, which users can now use without turning on device location settings. Exposure Notification is an exception here, as all other Android apps need to have location settings on (and user permission to access it) to perform the kind of Bluetooth scanning Google is using for this API.
Otherwise, there are no surprises here, given that this has already been a pretty lengthy preview cycle. Mostly, Google really wants developers to make sure their apps are ready for the new version, which includes quite a few changes.
If you are brave enough, you can get the latest beta over the air as part of the Android Beta program. It’s available for Pixel 2, 3, 3a, 4 and (soon) 4a users.
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After numerous rejections, Struck’s dating app for the Co-Star crowd hits the App Store
Founded by former Apple engineers, a new app called Struck wants to be the Tinder for the Co-Star crowd. In other words, it’s an astrology-based matchmaker. But it took close to 10 attempts over several months for the startup to get its app approved by Apple for inclusion in the App Store. In nearly every rejection, app reviewers flagged the app as “spam” either due to its use of astrology or, once, simply because it was designed for online dating.
Apple continually cited section 4.3 of its App Store Review Guidelines in the majority of Struck’s rejections, with the exception of two that were unrelated to the app’s purpose. (Once, it was rejected for use of a broken API. Another rejection was over text that needed correction. It had still called itself a “beta.”)
The 4.3 guideline is something Apple wields to keep the App Store free from what it considers to be clutter and spam. In spirit, the guideline makes sense, as it gives Apple permission to make more subjective calls over low-quality apps.
Today, the guideline states that developers should “avoid piling on to a category that is already saturated,” and reminds developers that the App Store has “enough fart, burp, flashlight, fortune telling, dating, and Kama Sutra apps, etc. already.”
In the document, Apple promises to reject anything that “doesn’t offer a high-quality experience.”
Image Credits: Struck
This guideline was also updated in March to further raise the bar on dating apps and create stricter rules around “fortune-telling” apps, among other things.
Struck, unfortunately, found itself in the crosshairs of this new enforcement. But while its app may use astrology in a matchmaking process, its overall design and business model is nowhere close to resembling that of a shady “fortune-telling” app.
In fact, Struck hasn’t even implemented its monetization model, which may involve subscriptions and à la carte features at a later date.
Rather, Struck has been carefully and thoughtfully designed to provide an alternative to market leaders like Tinder. Built by a team of mostly women, including two people of color and one LGBTQ+ team member, the app is everything mainstream dating apps are not.
Image Credits: Struck
Struck doesn’t, for example, turn online dating into a Hot-or-Not style game. It works by first recommending matches by way of its understanding of users’ detailed birth charts and aspects. But you don’t have to be a true believer in astrology to enjoy the experience. You can use the app just for fun if you’re open-minded, the company website says. “Skeptics welcome,” it advertises.
And while Tinder and others tend to leverage psychological tricks to make their apps more addictive, Struck aims to slow things down in order to allow users to once again focus on romance and conversations. There are no endless catalogs of head shots to swipe upon in Struck. Instead, it sends you no more than four matches per day and you can message only one of the four.
Image Credits: Struck
The app’s overall goal is to give users time to analyze their matches’ priorities and values, not just how they appear in photos.
If anything, this is precisely the kind of unique, thoughtfully crafted app the App Store should cater to, not the kind it should ban.
“We come from an Apple background. We come from a tech background. We were very insistent on having a good, quality user interface and user experience,” explains Struck co-founder and CEO Rachel Lo. “That was a big focus for us in our beta testing. We honestly didn’t expect any pushback when we submitted to the App Store,” she says.
Image Credits: Struck
But Apple did push back. After first submitting the app in May, Struck went through around nine rounds of rejections where reviewers continued to claim it was spam simply for being an astrology-based dating application. The team would then pull out astrology features hoping to get the app approved… with no luck. Finally, one reviewer told them Struck was being rejected for being a dating app.
“I remember thinking, we’re going to have to shut down this project. There’s not really a way through,” recounts Lo. The Struck team, in a last resort, posted to their Instagram page about their struggles and how they felt Apple’s rejections were unfair given the app’s quality. Plus, as Lo points out, the rejection had a tinge of sexism associated with it.
“Obviously, astrology is a heavily female-dominated category,” she says. “I took issue with the guideline that says ‘burps, farts and fortune-telling apps.’ I made a fuss about that verbiage and how offensive it is for people in most of the world who actually observe astrology.”
Image Credits: Struck
Despite the founders’ connections within the technology industry, thanks to their ex-Apple status and relationships with journalists who would go on to plead their case, Struck was not getting approved.
Finally, after several supporters left comments on Apple VP Lisa Jackson’s Instagram where she had posted about WWDC, the app was — for unknown reasons — suddenly given the green light. It’s unclear if the Instagram posts made a difference. Even the app reviewer couldn’t explain why the app was now approved, when asked.
The whole debacle has soured the founders on the way Apple today runs its App Store, and sees them supportive of the government’s antitrust investigations into Apple’s business, which could result in new regulations.
“We had no course of action. And it felt really, really wrong for this giant company to basically be squashing small developers, says Lo. “I don’t know what’s going to become of our app — we hope it’s successful and we hope we can build a good, diverse business from it,” she continues. “But the point was that we weren’t even being given the opportunity to distribute our app that we had spent nine months building.”
Image Credits: Struck
Though Apple is turning its nose up at astrology apps, apparently, you don’t have to take astrology to heart to have fun with apps like Struck or those that inspired it, such as Co-Star. These newer Zodiac apps aren’t as obsessed with predicting your future as they are with offering a framework to examine your emotions, your place in the world and your interpersonal relationships. That led Co-Star to snag a $5 million seed round in 2019, one of many astrology apps investors were chasing last year as consumer spend among the top 10 in this space jumped 65% over 2018.
Struck, ultimately, wants to give the market something different from Tinder, and that has value.
“We want to challenge straight men since it is — quote unquote — a traditionally feminine-looking app,” says Lo. “For us, it’s 2020. It’s shocking to us that every dating app looks like a slot machine. We want to make something that has a voice and makes women feel comfortable. And I think our usership split between the genders kind of proved that.”
Struck is live today on the App Store — well, for who knows how long.
It initially caters to users in the Bay Area and LA and will arrive in New York on Friday. Based on user feedback, it will slowly roll out to more markets where it sees demand.
After numerous rejections, Struck’s dating app for the Co-Star crowd hits the App Store