Datch, a company that develops AI-powered voice assistants for industrial customers, today announced that it raised $10 million in a Series A round led by Blackhorn Ventures. The proceeds will be used to expand operations, CEO Mark Fosdike said, as well as develop new software support, tools and capabilities.
Datch started when Fosdike, who has a background in aerospace engineering, met two former Siemens engineers — Aric Thorn and Ben Purcell. They came to the collective realization that voice products built for business customers have to overcome business-specific challenges, like understanding jargon, acronyms and syntax unique to particular customers.
“The way we extract information from systems changes every year, but the way we input information — especially in the industrial world — hasn’t changed since the invention of the keyboard and database,” Fosdike said. “The industrial world had been left in the dark for years, and we knew that developing a technology with voice-visual AI would help light the way for these factories.”
The voice assistants that Datch builds leverage AI to collect and structure data from users in a factory or in the field, parsing commands like “Report an issue for the Line 1 Spot Welder. I estimate it will take half a day to fix.” They run on a smartphone and link to existing systems to write and read records, including records from enterprise resource and asset management platforms.
Datch’s assistants provide a timeline of events and can capture data without an internet connection; they auto-sync once back online. Using them, workers can fill out company forms, create and update work orders, assign tasks and search through company records all via voice.
Fosdike didn’t go into detail about how Datch treats the voice data, save that it encrypts data both in-transit and at rest and performs daily backups.
“We have to employ a lot of tight, automated feedback loops to train the voice and [language] data, and so everyone’s interaction with Datch is slightly different, depending on the company and team they work within,” Fosdike explained. “Customers are exploring different use cases such as using the [language] data in predictive maintenance, automated classification of cause codes, and using the voice data to predict worker fatigue before it becomes a critical safety risk.”
That last bit about predicting worker fatigue is a little suspect. The idea that conditions like tiredness can be detected in a person’s voice isn’t a new one, but some researchers believe it’s unlikely AI can flag them with 100% accuracy. After all, people express tiredness in different ways, depending not only on the workplace environment but on their sex and cultural, ethnic and demographic backgrounds.
The tiredness-detecting scenario aside, Fosdike asserts that Datch’s technology is helping industrial clients get ahead of turbulence in the economy by “vastly improving” the efficiency of their operations. Frontline staff typically have to work with reporting tools that aren’t intuitive, he notes, and in many cases, voice makes for a less cumbersome, faster alternative form of input.
“We help frontline workers with productivity and solve the pain point of time wasted on their reports by decreasing the process time,” Fosdike said. “Industrial companies are fast realizing that to keep up with demand or position themselves to withstand a global pandemic, they need to find a way to scale with more than just peoplepower. Our AI offers these companies an efficient solution in a fraction of the time and with less overhead needed.”
Datch competes with Rain, Aiqudo and Onvego, all of which are developing voice technologies for industrial customers. Deloitte’s Maxwell, Genba and Athena are rivals in Fosdike’s eyes, as as well. But business remains steady — Datch counts ConEd, Singapore Airlines, ABB Robotics and the New York Power Authority among its clients.
“We raised this latest round earlier than expected due to the influx of demand from the market. The timing is right to capitalize on both the post-COVID boom in digital transformation as well as corporate investments driven by the infrastructure bill,” Fosdike said, referring to the $1 trillion package U.S. lawmakers passed last November. “Currently we have a team of 20, and plan to use the funds to grow to 55 to 60 people, scaling to roughly 40 by the end of the year.”
To date, Datch has raised $15 million in venture capital.
Datch secures $10M to build voice assistants to factory floors
Архив рубрики: Fundings & Exits
Tiger Global backs SaaS omnichannel social commerce platform SleekFlow in $8M funding
Social commerce — the process of buying and selling products or services directly through social media platforms like Facebook, Instagram and TikTok — is becoming the most natural way for consumers to make purchases since people use social media and messaging apps almost every day.
SleekFlow, an omnichannel social commerce platform that helps businesses build customer flow automation from messaging and live video to transactions, has closed $8 million Series A funding led by Tiger Global Management. Transcend Capital and AEF Greater Bay Area Fund, managed by Gobi Partners GBA, also participated in the round.
“Consumers now spend 80 percent of their time on social platforms, and it is already a habit to discover and buy products directly from here,” said founder and CEO of SleekFlow Henson Tsai. “SleekFlow aims to drive this e-commerce revolution by being the top social commerce unified hub — merging conversations, product catalogs, payment solutions, and order management into one for businesses.”
Image Credits: SleekFlow
Founded in 2019, SleekFlow now serves more than 5,000 businesses across the globe, including NARS Cosmetics, Bossini, Lalamove Hong Kong and PSB Academy. The company claims that it saw approximately 500% revenue growth after its recent pre-Series A funding backed by Alibaba Hong Kong Entrepreneurs Fund (AHKEF) in May 2021. (SleekFlow did not provide its baseline for that growth.)
The Hong Kong-headquartered startup will use the fresh capital for its market penetration into Southeast Asia, specifically Singapore and Malaysia, as well as the U.K. and other countries in Europe. In addition, the latest funding will enable SleekFlow to enhance its product development with fintech and data analytics functions, one-click checkouts via social media platforms, and easy in-chat payment integrations for online to offline (O2O) and e-commerce brands’ seamless workflow.
The startup has recently launched a fintech product social-to-payment feature to provide a comprehensive solution for both e-commerce and brick-and-mortar businesses. In Southeast Asia alone, about 90% of digital merchants use digital payments for profitability and survival, the company says, adding that the chat-to-checkout tool is significant in driving sales and conversions from various digital sales channels. SleekFlow also introduced a new sales and analytics and customer service performance tracking that helps users track and analyze consumer profiles and behaviors for personalized communications after its partnership with Shopify last November.
The global social commerce market is projected to rise to $6.2 trillion by 2030.
According to the company, one in five dollars spent on retail in Southeast Asia is transacted through social media, and more consumers are looking to businesses offering convenient communications. SleekFlow integrates multiple messaging channels such as Official WhatsApp Business API, Facebook Messenger, Instagram chat, SMS and Telegram to address the challenges of managing multiple messaging and social media platforms.
“Despite the economic downturn, the social commerce market is going stronger than ever, reaching $474 billion in 2021,” Chibo Tang, managing partner of Gobi Partners GBA said in a statement. “Eight in 10 U.S. businesses anticipate increased sales via social media within the next three years. SleekFlow’s innovative solutions will help these global commerce businesses meet the evolving needs of customers who are turning to social channels to purchase more than ever before.”
Slack now has a team of 60 members in Hong Kong, Singapore, Malaysia, Taiwan and the U.K.
FoundersHK, created to strengthen Hong Kong’s startup ecosystem, holds its first demo day
Tiger Global backs SaaS omnichannel social commerce platform SleekFlow in $8M funding
Lime touts a 2020 turnaround and 2021 profitability
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Micromobility company Lime says it has moved beyond the financial hardship caused by the COVID-19 pandemic, reaching a milestone that seemed unthinkable earlier this year.
In short, the company is now largely profitable.
Lime said it was both operating cash flow positive and free cash flow positive in the third quarter — a first — and is on pace to be full-year profitable, excluding certain costs (EBIT), in 2021.
During the WSJ Future of Everything event Thursday, Lime CEO Wayne Ting painted a far rosier picture of the company’s future than one might have expected.
There was a time when Bird and Lime, competing domestic scooter rental companies, were raising capital at a torrid pace, fighting for market share, regulatory breathing room and sidewalk real estate. Then, the pandemic hit and the companies had to take shelter.
Lime underwent a round of layoffs in April, taking on capital from Uber the next month in a down-round that brought its valuation under the $1 billion mark. As it announced in a blog post that TechCrunch reviewed before publication, it paused most of its operations for a month during the early COVID-19 days.
“It was certainly a very, very tough decision for us earlier this year and I know we weren’t the only company during COVID,” Ting said during the event. “I think it’s been in so many ways helpful to us to realize how hard these choices can be. We’re going to be growing headcount again. We’re going to do so in a careful way so that we’re not going have to make hard choices like the ones we made earlier this year.”
Now things are better, Lime says. Much better. Indeed, the company claims that it is the “first new mobility company to reach cash-flow positive for a full quarter.”
Cash flow positivity, in general, is an important threshold for a startup to reach as it implies that the company can largely self-fund from that point forward, limiting its dependency on external cash for survival.
Lime also claims that it “reached EBIT positive at the company level over the summer.” The specifics of the phrase “EBIT positive” are important. Was the company employing strict EBIT on its math and not discounting share-based compensation, or was it measuring using adjusted EBIT as many startups do, removing the cost of share-based compensation that shows up in GAAP results? According to the company the number did exclude share-based compensation, making the news slightly smaller.
Perhaps the most bullish data point from Lime is that it expects to be full-year profitable in 2021. TechCrunch asked for specifics because again how one measures profitability matters. It turns out, Lime is basing this projection on EBIT, as opposed to more traditional net income. For a startup this is not a surprising decision, but before we declare Lime fully “profitable,” we’ll want some more GAAP metrics.
Still, it appears that Lime is not going to die, and is, importantly, putting capital into developing new products. The company provided the first example of that new product pipeline on Thursday with the launch of the Gen4 scooter in Paris. It also teased a so-called “third and fourth mode” in the first quarter of 2021 as well as the addition of a swappable battery.
The scooter company wouldn’t give TechCrunch much information about what these third and fourth modes will be. The first two modes are bikes and scooters, which leaves skateboards, cars, flying cars and boats?
Lime did give TechCrunch a little bit of clarification, stating that “move beyond,” means the company will be operating an additional mode, accessed through the Lime app, in line with its goal to serve any trips under five miles. These modes will build on the Lime Platform play, but this will be operated by Lime rather than a partner.
Jump bikes are now on the Lime app and heading to more cities
Lime has long discussed reaching profitability. Perhaps because it and its competitor Bird were infamous for their losses during their early unicorn period.
By November of 2019, Lime was talking about reaching EBIT positivity in 2020. But the start of 2020 was not kind on the company, with 100 of its staff losing their jobs and 12 markets getting dropped. At the time TechCrunch wrote that “Lime is hoping to achieve profitability this year by laying off about 14% of its workforce and ceasing operations in 12 markets,” with the company itself writing at the time that “financial independence [was its] goal for 2020, and [that it was] confident that Lime will be the first next-generation mobility company to reach profitability.”
Depending on how you measure profitability, that could be true.
Things didn’t get easier for Lime later in the year. Its competitor Bird underwent layoffs, and Lime cut more staff in April. At the time, Lime said that it was focused on coming “back stronger than ever when this is over.”
The company is certainly in better shape than it was in April and May. So, how did Lime come back from the brink? In its own estimation, the company took time during its pause to “drill down on getting the business right, narrowing [its] focus and strengthening [its] fundamentals.” That might sound like corporate babble, but by taking a nearly full stop in its operating business, Lime could probably see a bit more clearly what was working and what was not. And with some cuts to what wasn’t, it could set up a future in which its operations were leaner, and more unit-economically positive.
And, now, here we are asking niggling questions about just what sort of profit Lime is really making. Instead of, you know, who might buy its leftover office furniture. It’s a nice turnaround.
Cooper raises $2M to build a professional network centered on introductions
In a period of social distancing, making new professional connections feels harder than ever. So Amsterdam-based Cooper is building a network that’s all about making and receiving introductions.
“Everything that happens in the network is based on the foundation of introductions,” CEO Robert Gaal told me. “You should never get an unwanted message, and there’s no such thing as a connection request, because it’s not necessary if you have an introduction.”
The startup is launching internationally today and announcing that it has raised $2 million in seed funding.
Gaal (who co-founded the company with CTO Emiel van Liere) described Cooper as “a private professional network that’s not about how many connections do I have, it’s about bringing the people that you already trust into a circle.”
That’s in contrast with existing professional networking sites, which are most useful as “directories” of online résumés, and usually emphasize the quantity of connections, rather than the quality. (I’ll admit that on LinkedIn, I’m connected to a bunch of people I barely know.)
So Cooper tries to take the opposite approach, limiting users’ connections to people they really know. To do this, it can pull data from a user’s online calendar, and it also provides them with a personal invite code that they can share with their professional contacts.
Image Credits: Cooper
Users then post requests or opportunities, which are viewable by their connections and by friends of friends, who can offer to make useful introductions via email or in Cooper itself.
In fact, Gaal said that during the initial beta test, multiple people have successfully used Cooper to find new jobs — sometimes after pandemic-related layoffs, which they’re comfortable sharing with their inner circle but don’t want to broadcast to the world at large.
“There’s more discovery, more trust and you can reinvent other things on top of that — what the résumé is, what mentorship is — if you get trust right first,” he said.
Of course, simply sharing a calendar invite with someone doesn’t really mean you trust them or know them well. Cooper could eventually start looking at other measures that indicate your “connectivity” with someone, like how often you email with them, Gaal said — but the first step is simply recreating the professional circle in which you feel comfortable saying, “Oh, you’re looking for a job? My friend is hiring.”
Yes, those kinds of conversations are already happening offline, but he noted that most of us can only remember “a handful of people” at once. Cooper is making that “marketplace” much more visible and easy to track.
The startup doesn’t sell ads or user data. Instead, Gaal hopes to make money by charging membership fees for features like customizing your profile or promoting your request more broadly.
The startup’s seed funding was led by Comcast Ventures, with participation from LocalGlobe and 468 Capital.
“At a time when the ability to connect is limited, Cooper is building a professional network fostering meaningful and substantive connections,” said Daniel Gulati, founding partner at Forecast Fund and former managing director at Comcast Ventures, in a statement. “We are excited to support the team on their journey ahead.”
Upstream aims to be the new home for your professional social life
Cooper raises $2M to build a professional network centered on introductions
Linktree raises $10.7M for its lightweight, link-centric user profiles
Simple, link-centric user profiles might not sound like a particularly ambitious idea, but it’s been more than big enough for Linktree.
The Melbourne startup says that 8 million users — whether they’re celebrities like Selena Gomez and Dua Lipa or brands like HBO and Red Bull — have created profiles on the platform, with those profiles receiving more than 1 billion visitors in September.
Plus, there are more than 28,000 new users signing up every month.
“This category didn’t exist when we started,” CEO Alex Zaccaria told me. “We created this category.”
Zaccaria said that he and his co-founders Anthony Zaccaria and Nick Humphreys created Linktree to solve a problem they were facing at their digital marketing agency Bolster. Instagram doesn’t allow users to include links in posts — all you get is a single link in your profile, prompting the constant “link in bio” reminder when someone wants to promote something.
Meanwhile, most of Bolster’s clients come from music and entertainment, where a single link can’t support what Zaccaria said is a “quite fragmented” business model. After all, an artist might want to point fans to their latest streaming album, upcoming concert dates, an online store for merchandise and more. A website could do the job in theory, but they can be clunky or slow on mobile, with users probably giving up before they finally reach the desired page.
Linktree founders Anthony Zaccaria, Alex Zaccaria and Nick Humphreys. Image via Linktree.
So instead of constantly swapping out links in Instagram and other social media profiles, a Linktree user includes one evergreen link to their Linktree profile, which they can update as necessary. Selena Gomez, for example, links to her latest songs and videos, but also her Rare Beauty cosmetics brand, her official store and articles about her nonprofit work.
Zaccaria said that after launching the product in 2016, the team quickly discovered that “a lot more people had the same problem,” leading them to fully separate Linktree and Bolster two years ago. Since then, the company hasn’t raised any outside funding — until now, with a $10.7 million Series A led by Insight Partners and AirTree Ventures. (Update: Strategic investors in the round include Twenty Minute VC’s Harry Stebbings, Patreon CTO Sam Yam and Culture Amp CTO Doug English.)
“We had the option to just continue to grow sustainably, but we wanted to pour some fuel on the fire,” Zaccaria said.
In fact, Linktree has already grown from 10 to 50 employees this year. And while the company started out by solving a problem for Instagram users, Zaccaria described it as evolving into a much broader platform that can “unify your entire digital ecosystem” and “democratize digital presence.” He said that while some customers continue to maintain “a giant, brand-immersive website,” for others, Linktree is completely replacing the idea of a standalone website.
Zaccaria added that Instagram only represents a small amount of Linktree’s current traffic, while nearly 25% of that traffic now comes from direct visitors.
Image Credits: Linktree
Black Lives Matter has also been a big part of Linktree’s recent growth, with activists and other users who want to support the movement using their profiles to point visitors to websites where they can donate, learn more and get involved. In fact, Linktree even introduced a Black Lives Matter banner over the summer that anyone could add to their profile.
Linktree is free to use, but you have to pay $6 a month for Pro features like video links, link thumbnails and social media icons.
Zaccaria said that the new funding will allow the startup to add more “functionality and analytics.” He’s particularly eager to grow the data science and analytics team, though he emphasized that Linktree does not collect personally identifiable information or monetize visitor data in any way — he just wants to provide more data to Linktree users.
In a statement, Insight Managing Director Jeff Lieberman said:
As the internet becomes increasingly fragmented, brands, publishers, and influencers need a solution to streamline their content sharing and connect their social media followers to their entire online ecosystem, ultimately increasing brand awareness and revenue. Linktree has successfully created this new “microsite” category enabling companies to monetize the next generation of the internet economy via a single interactive hub. The impressive traction and growing number of customers Linktree has gained over the last few months demonstrates its proven market fit, and we could not be more excited to work with the Linktree team as they transition to the ScaleUp phase of growth.
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Linktree raises $10.7M for its lightweight, link-centric user profiles