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Media software maker Plex launches new subscriber-only apps for music and server management

Media software maker Plex has released two new projects today from its internal R&D group, Plex Labs. One is an updated take on the classic Winamp player it calls Plexamp, and another is a dedicated app for Plex server administration. The projects are meant to appeal largely to Plex power users who take full advantage of Plex’s software suite, which has grown over time from being only a home media solution to a one-stop shop for everything from live TV to streaming audio.
The first of the new apps, Plexamp, is actually a revamp of the first Plex Labs project released. In December 2017, Plex introduced its own music player, whose name Plexamp was a nod to the Winamp player it aimed to replace. The project, like others from Plex Labs, was built by Plex employees in their spare time.
The goal with the original Plexamp was to offer a small desktop player that could handle any music format. The app let you use media keys for playing, pausing and skipping tracks and it worked offline when the Plex server ran on your laptop. It also offered visualizations to accompany your music that pulled from the album art.
While the original app ran on Mac or Windows, the new release works across five platforms, now including iOS, Android and Linux.
The app itself has been completely redone, as well — rewritten from scratch, in fact. And it’s tied to Plex’s subscription service, Plex Pass — meaning you’ll need to be a paying customer to use it.

The company explains the original version of Plexamp had issues around portability and licensing; it didn’t have an easy way to add functionality; and it was built with React, which tied it to the web.
To create the new Plexamp (version 3.0), Plex built an audio player library called TREBLE on top of a low-level commercial audio engine. TREBLE has been shipping in Plex’s commercial applications, but this release brings it to Plexamp. The addition helped make the app portable across almost all desktop and mobile platforms, as was it being rewritten in React Native.
The new app provides features Plex Pass music listeners want, like gapless playback, high-quality resampling, Sweet Fades (Plex’s “smart” alternative to crossfades) soft transitions and pre-caching. Plex also added a few more effects, including one for voice boosting spoken word audio and another for silence compression.
But the app really sells itself to longtime Plex users, as Plexamp lets you go back to see your own “top personal charts” for what you’ve listened to the most in years past. (Sort of like a Plex version of Apple Music’s Replay playlists).

Plexamp 3.0 also introduces a feature that lets you build your own mixes by picking a set of artists. Plus it offers a more expansive list of stations, supports offline listening and improves its search functionality.
The new Recent Searches area, for example, will save your search results from across servers, as well as TIDAL and podcasts. And a new Recent Plays feature shows you the music you consciously chose to play, again including across all servers and TIDAL.

There are some little touches, too, that show the personal care that went into the app’s design — like the way Plexamp uses album art and a process called “UltraBlur” to give each artist and alum page its own look. Or how there are options for light and dark — and lighter and darker — themes.

The other big new release from Plex Labs is the new Plex Dash app.
This mobile and tablet app lets you keep a close eye on your personal media server, including a way to see all playbacks even across multiple servers, plus other administrative features.
With Plex Dash, you can edit your artwork, scan for new media, fix incorrect matches, check on server resource usage, tweak library settings and view server logs live.
Plex suggests you it run on the iPad you have mounted in the wall — like in your fancy media room, I guess — but for us poorer folks, it runs on your smartphone, too.
It’s a power user tool, but one that will be welcomed for those fully immersed in a Plex-run home media setup. (And also a good way to respond to criticism that Plex is too focused today on its streaming and TV options, and not its core home media software customer base.)
Like Plexamp, the new Plex Dash requires a Plex Pass subscription and runs on iOS and Android.
The apps launched today are notable as they’re the first to arrive from Plex Labs since the original release of Plexamp in 2017 and because they require a subscription in order to work.
Plex at the end of 2019 said it had 15 million registered households using its service. Though the service is profitable, only a small percentage are paid subscribers. New apps with extra features, then, could convince more Plex users to upgrade.

Media software maker Plex launches new subscriber-only apps for music and server management

Disney+ Hotstar has about 8 million subscribers

We finally know just about how many subscribers Hotstar has amassed over the years in India. “Approximately 8 million.”
Disney said on Wednesday that its eponymous streaming service now has over 50 million subscribers, nearly 8 million of whom are in India, where it launched its service atop Hotstar less than a week ago.
Five-year-old Hotstar is the most popular on-demand streaming service in India with more than 300 million users. The service and its operator, Indian network Star India, were picked up by Disney as part of its $71 billion deal with Fox last year.
For years, people in the industry have been curious about Hotstar’s premium subscriber base — to no luck. Most estimates have suggested it had about 1.5 million to 2 million subscribers. Executives at rival firms have expected that figure to be lower.
In fact, a months-long analysis conducted by one streaming firm in India concluded recently that there were 2 million paying subscribers for music and video services. So 8 million is a huge milestone.
But ARPU that Disney will clock from these 8 million subscriber is going to be far lower. Disney+ Hotstar is available in India at a yearly subscription cost of about $20. (That’s the revised subscription cost. Prior to Disney+’s launch in India, Hotstar charged about $13.) The service also offers a lower-cost tier that costs less than $5.5 a year.
And for that $20 a year, subscribers of Disney+ Hotstar get access to a wide-ranging catalog that includes access to Disney Originals in English as well as several local languages, live sporting events, dozens of TV channels, and thousands of movies and shows, including some sourced from HBO, Showtime, ABC and Fox that maintain syndication partnerships with the Indian streaming service.
“I think everyone is still trying to sort out the right pricing. It’s true the average Indian consumer is used to far lower prices and can’t afford more. However, we need to focus on the consumers likely to buy this, who have the requisite broadband access and income, etc,” Matthew Ball, former head of strategic planning for Amazon Studios, told TechCrunch in a recent conversation.
Disney+ competes with more than three dozen international and local players in India, including Netflix, Amazon Prime Video, Times Internet’s MX Player (which has over 175 million monthly active users), Zee5, Apple TV+ and Alt Balaji, which has over 27 million subscribers.
Most of these services monetize their viewers through ads, and have kept their monthly subscription price below $3.

Disney+ Hotstar has about 8 million subscribers

Quibi had a launch day outage

Looks like things haven’t gone completely smoothly with Quibi‘s launch.
The issue appears to have been resolved, but the Quibi customer support account tweeted this afternoon that “some users may be experiencing problems with the Quibi app,” only to add an hour later that “Users should once again be able to use the Quibi app normally. Thank you for your patience.”
It’s not clear how widespread the outage was, but according to The Verge, one staffer saw an error screen and was unable to browse the app, while another was unable to create an account. The app seems to be working normally as I write this shortly after 4pm Eastern.
If nothing else, it’s a reminder that reliably delivering streaming video is hard, even for a startup that’s raised $1.75 billion. Heck, even Disney experienced widespread streaming issues when it launched Disney+ in November. (It all worked out fine.)

Users should once again be able to use the @Quibi app normally. Thank you for your patience.
— Quibi Cares (@quibicares) April 6, 2020

A quick catch-up for those of you still wondering what Quibi even is: It’s a short-form video service founded by Hollywood executive Jeffrey Katzenberg and led by CEO Meg Whitman (previously CEO of Hewlett Packard Enterprise and eBay).
The app is launching with nearly 50 shows today, all of them created specifically for mobile, with episodes that are less than 10 minutes long. After a 90-day free trial, it’ll cost you $4.99 with ads or $7.99 per month without ads.

Quibi launches its mobile streaming service in the middle of the quarantine era

Quibi had a launch day outage

Quibi launches its mobile streaming service in the middle of the quarantine era

Quibi, the much-hyped mobile app promising to deliver “quick bites” of video entertainment, is finally here.
The company has been in the headlines for more than two years, thanks to the involvement of founder Jeffrey Katzenberg (who previously co-founded DreamWorks Animation) and CEO Meg Whitman (previously the CEO of eBay and Hewlett Packard Enterprise).
Plus, it’s raised a whopping $1.75 billion to fund a star-studded content slate from filmmakers like Steven Spielberg, Guillermo del Toro, Lena Waithe and Catherine Hardwick.
Quibi is launching with nearly 50 shows today. The initial lineup includes “Chrissy’s Court” (in which Chrissy Teigen presides over small claims court), “Shape of Pasta” (a food and travel show starring chef Evan Funke), “Most Dangerous Game” (a dystopian thriller starring Liam Hemsworth) and “Survive” (a scripted plane crash drama starring Sophie Turner). All the episodes are less than 10 minutes in length, and can be viewed in either portrait or landscape mode.
Quibi says it will be delivering more than 25 new episodes every day, including segments of what the company is calling Daily Essentials — news and entertainment shows like “Last Night’s Late Night” from Entertainment Weekly and “The Replay” from ESPN.
The service will cost $4.99 with ads or $7.99 per month without ads. Quibi is also offering a 90-day free trial if you sign up before the end of April.
Image Credits: Quibi
In a briefing with reporters last week, CTO Rob Post acknowledged that it’s been a long, expensive road to launch. But he said that given the heavy investment in content, “There was no room for [Chief Product Officer Tom Conrad] and I to deliver a minimum viable product.” Instead, they had to build something that was fully polished.
While Quibi has been building up to this for months, with a big presentation at the Consumer Electronics Show, Super Bowl ads and more, the world has changed, with a global pandemic making this a strange time to launch any product.
People are certainly looking for distraction and escape right now. But the app is designed for viewing while you’re on-the-go, whether that’s walking around, waiting in line or sitting in the backseat of a car — all moments that are happening considerably less often as huge swaths of the population are advised to shelter in place and maintain social distance.
Still, Post argued that there’s a need for the kind of entertainment that Quibi is offering.
“I’m looking to take small breaks more than ever before to stand up, walk around, go outside,” he said. “Our use cases are these in-between moments. Now more than ever, that use case is still present.”

And of course, these restrictions have also created challenges for Quibi’s launch and content production.
“That’s meant all kinds of things,” Conrad said. “Our Daily Essentials, which were all set to be produced in studios in New York and L.A. each day, in most instances are being shot in people’s homes … Everybody from the production team to postproduction houses to the engineering and marketing organizations are trying to adapt to this moment.”
Quibi has already been showing off is Turnstyle technology, which allows for a seamless transition back-and-forth between portrait and landscape modes. (Apparently Quibi’s filmmakers have to deliver two edits of each episode, one optimized for each orientation.) Last week, the company gave reporters access to the full app.
Judging from a few hours of exploration, Quibi is indeed as polished as Post and Conrad promised, making it easy to swipe through and browse the day’s offerings. Turnstyle also works smoothly, with a blink-and-you’ll-miss-it transition every time I rotate my phone.
I quickly noticed, however, that I was torn between the two viewing modes. Portrait mode was more comfortable, particularly when I was watching a full seven- or eight-minute episode, but landscape mode looked much more cinematic, and often included imagery that had been cropped out of the more narrow, vertical footage.
Image Credits: Quibi
In addition, the focus on a smartphone app — rather than an experience for the browser, tablet or connected-TV — made for a clumsy experience anytime I tried to watch with someone else. (The whole point is to focus on the mobile viewing experience, but Conrad said, “If there’s appetite for Quibi in the living room or on tablets, we certainly will follow that interest as the data reveals.”)
As for the content itself, my favorite show was probably “Most Dangerous Game,” which kicks off with a tantalizingly bleak introduction (the premise will be familiar to viewers of the classic film of the same name). I also enjoyed “Shape of Pasta,” which includes plenty of mouth-watering pasta footage, and”Chrissy’s Court” — Teigen is always delightful, and I liked seeing a courtroom reality show that leans more into humor than drama.
At CES, Whitman positioned Quibi as the first platform to truly take advantage of the new creative opportunities that mobile phones offer to filmmakers. She also emphasized that in contrast to free video platforms like YouTube, Quibi will offer “Hollywood-quality content.”
“[YouTube] is the most ubiquitous, democratized, incredibly creative platform,” Whitman told us. “But they make content for hundreds of dollars a minute. We make it for $100,000 a minute.”
The production value is certainly evident — most of the shows I watched look significantly more expensive that what you’ll find on YouTube. What’s missing so far, however, is any real sense of the creative breakthrough that Whitman was hinting at. Instead, Quibi delivers well-produced, moderately entertaining shows that can be watched when you’ve got a few minutes to spare. They’re fine, but rarely more than that.
Maybe that will be enough for most viewers, particularly during the trial period. The challenge will be convincing those viewers to stick around and pay a subscription fee. To do that, I suspect Quibi will need a breakout show, or something that really takes advantage of the phone in a new way. We’ll see if that arrives in the months to come.

Quibi execs Jeffrey Katzenberg and Meg Whitman explain their big vision

 

Quibi launches its mobile streaming service in the middle of the quarantine era

ZmURL customizes Zoom link previews with images & event sites

Sick of sharing those generic Zoom video call invites that all look the same? Wish your Zoom link preview’s headline and image actually described your meeting? Want to protect your Zoom calls from trolls by making attendees RSVP to get your link? ZmURL.com has you covered.
Launching today, ZmURL is a free tool that lets you customize your Zoom video call invite URL with a title, explanation and image that will show up when you share the link on Twitter, Facebook or elsewhere. ZmURL also lets you require that attendees RSVP by entering their email address so you can decide who to approve and provide with the actual entry link. That could stop Zoombombers from harassing your call with offensive screenshared imagery, profanity or worse.
“We built zmurl.com to make it easier for people to stay physically distant but socially close,” co-founder Victor Pontis tells me. “We’re hoping to give event organizers the tools to preserve in-person communities while we are all under quarantine.”
Zoom wasn’t built for open public discussions. But with people trapped inside by coronavirus, its daily user count has spiked from 10 million to 200 million. That’s led to new use cases, from cocktail parties to roundtable discussions to AA meetings to school classes.
That’s unfortunately spawned new problems, like “Zoombombing,” a term I coined two weeks ago to describe malicious actors tracking down public Zoom calls and bombarding them with abuse. Since then, the FBI has issued a warning about Zoombombing, The New York Times has written multiple articles about the issue and Zoom’s CEO Eric Yuan has apologized.

Beware of ‘ZoomBombing’: screensharing filth to video calls

Yet Zoom has been slow to adapt it features as it struggles not to buckle under its sudden scale. While it has turned on waiting rooms and host-only screensharing by default for usage in schools, most people are still vulnerable due to Zoom’s permissive settings and reused URLs that were designed for only trusted enterprise meetings. Only today did Zoom concede to shifting the balance further from convenience to safety, turning on waiting rooms by default and requiring passwords for entry by Meeting ID.
Meanwhile, social networks have become a sea of indistinguishable Zoom links that all show the same blue and white logo in the preview, with no information on what the call is about. That makes it a lot tougher to promote calls, which many musicians, fitness instructors and event producers are relying on to drive donations or payments while their work is disrupted by quarantines.
ZmURL’s founders during their only in-person meeting ever
Luckily, Pontis and his co-founder Danqing Liu are here to help with ZmURL. The two software engineers fittingly met over Zoom a year ago and have only met once in person. Pontis, now in San Francisco, had started bike and scooter rental software companies Spring and Scooter Map. Liu, from Beijing but now holed up in New York, had spent five years at Google, Uber and PlanGrid before selling his machine learning tool TinyMind.
The idea for ZmURL stemmed from Liu missing multiple Zoom events he’d wanted to attend. Then a friend of Pontis’ was laid off from their yoga instructor job, and they and their colleagues were scrambling to market and earn money from hosting their own classes over Zoom. The duo quickly built a beta, with zero money raised, and tested it with some yoga gurus who found it simplified promoting events and gathering RSVPs. “We’re all going through a tough time right now. We see ZmURL as our opportunity to help,” Pontis tells me.

To use the tool, you generate a generic meeting link from Zoom like zoom.us/ji/1231231232 and then punch it into ZmURL. You can upload an image or choose from stock photos and color gradients. Then you name your event, give it a description and set the time and date. You’ll get a shorter URL like https://zmurl.com/smy5m or you can give it a custom one like zmurl.com/quidditch.
When you share that URL, it’ll show your image, headline and description in the link preview on chat apps, social networks and more. Attendees who click will be shown a nicely rendered event page with the link to enter the Zoom call and the option to add it to their calendar. You can try it out here, zmurl.com/aloha, as the startup is hosting a happy hour today at 6pm Pacific.
Optionally, you can set your ZmURL calls to require an RSVP. In that case, people who click your link have to submit their email address. The host can then sift through the RSVPs and choose who to email back the link to join the call. If you see an RSVP from someone you don’t recognize, just ignore it to keep Zoombombers from slipping inside.

Surprisingly, there doesn’t seem to be any other tools for customizing Zoom call links. Zoom paid enterprise customers can only set up a image and logo-equipped landing page for their whole company’s Zoom account, not for specific calls. For now, ZmURL is completely free. But the co-founders are building out an option for hosting paid events that collect entry fees on the RSVP site while ZmURL takes a 5% cut.
Next, ZmURL wants to add the ability to link your Zoom account to its site so you can spawn call links without leaving. It’s also building out always-on call rooms, recurring events, organizer home pages for promoting all their calls, an option to add events to a public directory, email marketing tools and integrations with other video call platforms like Hangouts, Skype and FaceTime.

Pontis says the biggest challenge will be learning to translate more of the magic and business potential off offline events into the world of video calling. There’s also the risk that Zoom will try to intercede and force ZmURL to desist. But it shouldn’t, at least until Zoom builds all these features itself. Or it should just acquire ZmURL.
We’re dealing with an unprecedented behavior shift due to shelter-in-place orders that threaten to cripple the world economy and drive many of us crazy. Whether for fostering human connection or keeping event businesses afloat, Zoom has become a critical utility. It should accept all the help it can get.

ZmURL customizes Zoom link previews with images & event sites