Архив рубрики: Enterprise

Datch secures $10M to build voice assistants to factory floors

Datch, a company that develops AI-powered voice assistants for industrial customers, today announced that it raised $10 million in a Series A round led by Blackhorn Ventures. The proceeds will be used to expand operations, CEO Mark Fosdike said, as well as develop new software support, tools and capabilities.
Datch started when Fosdike, who has a background in aerospace engineering, met two former Siemens engineers — Aric Thorn and Ben Purcell. They came to the collective realization that voice products built for business customers have to overcome business-specific challenges, like understanding jargon, acronyms and syntax unique to particular customers.
“The way we extract information from systems changes every year, but the way we input information — especially in the industrial world — hasn’t changed since the invention of the keyboard and database,” Fosdike said. “The industrial world had been left in the dark for years, and we knew that developing a technology with voice-visual AI would help light the way for these factories.”
The voice assistants that Datch builds leverage AI to collect and structure data from users in a factory or in the field, parsing commands like “Report an issue for the Line 1 Spot Welder. I estimate it will take half a day to fix.” They run on a smartphone and link to existing systems to write and read records, including records from enterprise resource and asset management platforms.
Datch’s assistants provide a timeline of events and can capture data without an internet connection; they auto-sync once back online. Using them, workers can fill out company forms, create and update work orders, assign tasks and search through company records all via voice.
Fosdike didn’t go into detail about how Datch treats the voice data, save that it encrypts data both in-transit and at rest and performs daily backups.
“We have to employ a lot of tight, automated feedback loops to train the voice and [language] data, and so everyone’s interaction with Datch is slightly different, depending on the company and team they work within,” Fosdike explained. “Customers are exploring different use cases such as using the [language] data in predictive maintenance, automated classification of cause codes, and using the voice data to predict worker fatigue before it becomes a critical safety risk.”
That last bit about predicting worker fatigue is a little suspect. The idea that conditions like tiredness can be detected in a person’s voice isn’t a new one, but some researchers believe it’s unlikely AI can flag them with 100% accuracy. After all, people express tiredness in different ways, depending not only on the workplace environment but on their sex and cultural, ethnic and demographic backgrounds.
The tiredness-detecting scenario aside, Fosdike asserts that Datch’s technology is helping industrial clients get ahead of turbulence in the economy by “vastly improving” the efficiency of their operations. Frontline staff typically have to work with reporting tools that aren’t intuitive, he notes, and in many cases, voice makes for a less cumbersome, faster alternative form of input.
“We help frontline workers with productivity and solve the pain point of time wasted on their reports by decreasing the process time,” Fosdike said. “Industrial companies are fast realizing that to keep up with demand or position themselves to withstand a global pandemic, they need to find a way to scale with more than just peoplepower. Our AI offers these companies an efficient solution in a fraction of the time and with less overhead needed.”
Datch competes with Rain, Aiqudo and Onvego, all of which are developing voice technologies for industrial customers. Deloitte’s Maxwell, Genba and Athena are rivals in Fosdike’s eyes, as as well. But business remains steady — Datch counts ConEd, Singapore Airlines, ABB Robotics and the New York Power Authority among its clients.
“We raised this latest round earlier than expected due to the influx of demand from the market. The timing is right to capitalize on both the post-COVID boom in digital transformation as well as corporate investments driven by the infrastructure bill,” Fosdike said, referring to the $1 trillion package U.S. lawmakers passed last November. “Currently we have a team of 20, and plan to use the funds to grow to 55 to 60 people, scaling to roughly 40 by the end of the year.”
To date, Datch has raised $15 million in venture capital.
Datch secures $10M to build voice assistants to factory floors

WhatsApp ramps up revenue with global launch of Cloud API and soon, a paid tier for its Business App

WhatsApp is continuing its push into the business market with today’s news it’s launching the WhatsApp Cloud API to all businesses worldwide. Introduced into beta testing last November, the new developer tool is a cloud-based version of the WhatsApp Business API — WhatsApp’s first revenue-generating enterprise product — but hosted on parent company Meta’s infrastructure.
The company had been building out its Business API platform over the past several years as one of the key ways the otherwise free messaging app would make money. Businesses pay WhatsApp on a per-message basis, with rates that vary based on the region and number of messages sent. As of late last year, tens of thousands of businesses were set up on the non-cloud-based version of the Business API including brands like Vodafone, Coppel, Sears Mexico, BMW, KLM Royal Dutch Airlines, Iberia Airlines, Itau Brazil, iFood, Bank Mandiri and others. This on-premise version of the API is free to use.
The cloud-based version, however, aims to attract a market of smaller businesses and reduces the integration time from weeks to only minutes, the company had said. It is also free.
Businesses integrate the API with their back-end systems, where WhatsApp communication is usually just one part of their messaging and communication strategy. They may also want to direct their communications to SMS, other messaging apps, emails and more. Typically, businesses would work with a solutions provider like Zendeks or Twilio to help facilitate these integrations. Providers during the cloud API beta tests had included Zendesk in the U.S., Take in Brazil and MessageBird in the E.U.
During Meta’s messaging-focused “Conversations” live event today, Meta CEO Mark Zuckerberg announced the global, public availability of the cloud-based platform, now called the WhatsApp Cloud API.
“The best business experiences meet people where they are. Already more than 1 billion users connect with a business account across our messaging services every week. They’re reaching out for help, to find products and services, and to buy anything from big-ticket items to everyday goods. And today, I am excited to announce that we’re opening WhatsApp to any business of any size around the world with WhatsApp Cloud API,” he said.
He said the company believes the new API will help businesses, both big and small, be able to connect with more people.
In addition to helping businesses and developers get set up faster than with the on-premise version, Meta says the Cloud API will help partners to eliminate costly server expenses and help them provide customers with quick access to new features as they arrive.
Some businesses may choose to forgo the API and use the dedicated WhatsApp Business app instead. Launched in 2018, the WhatsApp Business App is aimed at smaller businesses that want to establish an official presence on WhatsApp’s service and connect with customers. It provides a set of features that wouldn’t be available to users of the free WhatsApp messaging app, like support automated quick replies, greeting messages, FAQs, away messaging, statistics and more.
Today, Meta is also introducing new power features for its WhatsApp Business app that will be offered for a fee — like the ability to manage chats across up to 10 devices. The company will also provide new customizable WhatsApp click-to-chat links that help businesses attract customers across their online presence, including of course, Meta’s other applications like Facebook and Instagram.
These will be a part of a forthcoming Premium service for WhatsApp Business app users. Further details, including pricing, will be announced at a later date.
WhatsApp ramps up revenue with global launch of Cloud API and soon, a paid tier for its Business App

Ivanti has acquired security firms MobileIron and Pulse Secure

IT security software company Ivanti has acquired two security companies: Enterprise mobile security firm MobileIron and corporate virtual network provider Pulse Secure.
In a statement on Tuesday, Ivanti said it bought MobileIron for $872 million in stock — with 91% of the shareholders voting in favor of the deal — and acquired Pulse Secure from its parent company Siris Capital Group, but did not disclose the buying price.
The deals have now closed.

Ivanti was founded in 2017 after Clearlake Capital, which owned Heat Software, bought Landesk from private equity firm Thoma Bravo, and merged the two companies to form Ivanti. The combined company, headquartered in Salt Lake City, focuses largely on enterprise IT security, including endpoint, asset and supply chain management. Since its founding, Ivanti went on to acquire several other companies, including U.K.-based Concorde Solutions and RES Software.
If MobileIron and Pulse Secure seem familiar, both companies have faced their fair share of headlines this year after hackers began exploiting vulnerabilities found in their technologies.
Just last month, the U.K. government’s National Cyber Security Center published an alert that warned of a remotely executable bug in MobileIron, patched in June, allowing hackers to break into enterprise networks. U.S. Homeland Security’s cybersecurity advisory unit CISA said that the bug was being actively used by advanced persistent threat (APT) groups, typically associated with state-backed hackers.
Meanwhile, CISA also warned that Pulse Secure was one of several corporate VPN providers with vulnerabilities that have since become a favorite among hackers, particularly ransomware actors, who abuse the bugs to gain access to a network and deploy the file-encrypting ransomware.

As ransomware gets craftier, companies must start thinking creatively

Ivanti has acquired security firms MobileIron and Pulse Secure

Proxyclick visitor management system adapts to COVID as employee check-in platform

Proxyclick began life by providing an easy way to manage visitors in your building with an iPad-based check-in system. As the pandemic has taken hold, however, customer requirements have changed, and Proxyclick is changing with them. Today the company announced Proxyclick Flow, a new system designed to check in employees during the time of COVID.
“Basically when COVID hit, our customers told us that actually our employees are the new visitors. So what you used to ask your visitors, you are now asking your employees — the usual probing questions, but also when are you coming and so forth. So we evolved the offering into a wider platform,” Proxyclick co-founder and CEO Gregory Blondeau explained.
That means instead of managing a steady flow of visitors — although it can still do that — the company is focusing on the needs of customers who want to open their offices on a limited basis during the pandemic, based on local regulations. To help adapt the platform for this purpose, the company developed the Proovr smartphone app, which employees can use to check in prior to going to the office, complete a health checklist, see who else will be in the office and make sure the building isn’t over capacity.

Proxyclick raises $15M Series B for its visitor management platform

When the employee arrives at the office, they get a temperature check, and then can use the QR code issued by the Proovr app to enter the building via Proxyclick’s check-in system or whatever system they have in place. Beyond the mobile app, the company has designed the system to work with a number of adjacent building management and security systems so that customers can use it in conjunction with existing tooling.
They also beefed up the workflow engine that companies can adapt based on their own unique entrance and exit requirements. The COVID workflow is simply one of those workflows, but Blondeau recognizes not everyone will want to use the exact one they have provided out of the box, so they designed a flexible system.
“So the challenge was technical on one side to integrate all the systems, and afterwards to group workflows on the employee’s smartphone, so that each organization can define its own workflow and present it on the smartphone,” Blondeau said.
Once in the building, the systems registers your presence and the information remains on the system for two weeks for contact tracing purposes should there be an exposure to COVID. You check out when you leave the building, but if you forget, it automatically checks you out at midnight.
The company was founded in 2010 and has raised $18.5 million. The most recent raise was a $15 million Series B in January.

Can employers mandate COVID-19 testing?

Proxyclick visitor management system adapts to COVID as employee check-in platform

Watchful is a mobile product intelligence startup that surfaces unreleased features

Meet Watchful, a Tel Aviv-based startup coming out of stealth that wants to help you learn more about what your competitors are doing when it comes to mobile app development. The company tries to identify features that are being tested before getting rolled out to everyone, giving you an advantage if you’re competing with those apps.
Mobile app development has become a complex task, especially for the biggest consumer apps, from social to e-commerce. Usually, mobile development teams work on a new feature and try it out on a small subset of users. That process is called A/B testing as you separate your customers in two buckets — bucket A or bucket B.
For instance, Twitter is trying out its own version of Stories called Fleets. The company first rolled it out in Brazil to track the reaction and get some data from its user base. If you live anywhere else in the world, you’re not going to see that feature.
There are other ways to select a group of users to try out a new feature — you could even take part in a test because you’ve been randomly picked.
“When you open the app, you’ll probably see a different version from the app I see. You’re in a different region, you have a different device,” co-founder and CEO Itay Kahana told me. He previously founded popular to-do app Any.do.
For product designers, it has become a nightmare as you can’t simply open an app and look at what your competitors are doing. At any point in time, there are as many different versions of the same app as there are multiple A/B tests going on at the same time.
Watchful lets you learn from the competition by analyzing all those different versions and annotating changes in user flows, flagging unreleased features and uncovering design changes.
It is different from other mobile intelligence startups, such as App Annie or Sensor Tower. Those services mostly let you track downloads and rankings on the App Store and Play store to uncover products that are doing well.
“We’re focused on everything that is open and visible to the users,” Kahana said.

Like other intelligence startups, Watchful needs data. App Annie acquired a VPN app called Distimo and a data usage monitoring app called Mobidia. When you activate those apps, App Annie captures data about your phone usage, such as the number of times you open an app and how much time you spend in those apps.
According to a BuzzFeed News report, Sensor Tower has operated at least 20 apps on iOS and Android to capture data, such as Free and Unlimited VPN, Luna VPN, Mobile Data and Adblock Focus. Some of those apps have been removed from the stores following BuzzFeed’s story.
I asked a lot of questions about Watchful’s source of data. “It’s all real users that give us access to this information. It’s all running on real devices, real users. We extract videos and screenshots from them,” Kahana said.
“It’s more like a panel of users that we have access to their devices. It’s not an SDK that is hidden in some app and collects information and do shady stuff,” he added.
You’ll have to trust him as the company didn’t want to elaborate further. Kahana also said that data is anonymized in order to remove all user information.
Images are then analyzed by a computer vision algorithm focused on differential analysis. The startup has a team in the Philippines that goes through all that data and annotates it. It is then sent to human analysts so that they can track apps and write reports.
Watchful shared one of those reports with TechCrunch earlier this year. Thanks to this process, the startup discovered that TikTok parent company ByteDance has been working on a deepfake maker. The feature was spotted in both TikTok and its Chinese sister app Douyin.
But Watchful’s customers aren’t news organizations. The company sells access to its service to big companies working in the mobile space. Kahana didn’t want to name them, but it said it is already working with “the biggest social network players and the biggest e-commerce players, mainly in the U.S.”
The startup sells annual contracts based on the number of apps that you want to track. It has raised a $3 million seed round led by Vertex Ventures .

Watchful is a mobile product intelligence startup that surfaces unreleased features