The number of smartphones being returned annually and reported by operators and device manufacturers as «no-fault-found» is alarmingly high. Typically, crashing applications and battery drainage are blamed as possible reasons for returns, but in reality there is a lack of information regarding the actual performance of devices. Mobile Intelligence can help close the loop and give mobile operators and device manufacturers the insight necessary to understand the customer experience and identify and address issues directly.
Understanding No-Fault-Found Smartphone Returns(2)