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\nMidweek? More like mid-weak! Okay, terrible pun, but we’re a little low energy in this heat wave today, so it kinda made sense.
\nOh! And good news, btw, we’re offering 15% off Disrupt tickets (excluding online or expo tickets) for you, our trusty Daily Crunch readers. Use promo code \u201cDC\u201d to claim your discount!
\nSee you tomorrow!\u00a0 \u2014 Christine and Haje
\nThe TechCrunch Top 3
\nSlumdog $5-illonnaire: Landa is the latest startup to attract venture capital, in this case $33 million, to democratize real estate ownership, Mary Ann writes. Its approach enables people to invest in the real estate sector, which is known for providing generational wealth, but in a less expensive, more fractional way, and in some cases, for as little as $5 initially.
\nSnap, crackle and . . . fizzle: Despite the myriad of news and new revenue streams we’ve reported about Snap right here in this newsletter, Evan Spiegel said the words no tech employee wants to hear right now: \u201crestructuring our business.\u201d Amanda reports that this unfortunately means cutting 20% of staff.
\nObstacles abroad: Amazon faces some tough competition in India, and Manish reports that has presented some challenges in the e-commerce giant’s ability to gain a more prominent foothold in the country.
\nStartups and VC
\nThis week, Haje went deep with a founder who’s building digital license plates. He mused that building an easy-to-copy hardware product in an incredibly tightly regulated industry where winner-takes-all would be an utter nightmare, but when it works, it works, and it’s fascinating to see Reviver build a company, one license plate at the time.
\nPopulus, the San Francisco\u2013based transportation data startup, got its start as shared scooter mania took hold and cities tried to make sense of how infrastructure was being used by fleets of tiny vehicles. Now, Populus co-founder and CEO Regina Clewlow is repositioning the company to take advantage of another hot opportunity: curbs and congestion, Rebecca writes. It’s a really good read from the TechCrunch transportation desk with an undertone of \u201cthe power of great pivots.\u201d
\nRaisin’ money, raisin’ hell:
\nLooking beyond the matrix: Ron reports on CodeSee’s latest product, which helps organizations visualize their code base.
\nTurning coaching into a team sport: Natasha M reports that the founder of Human Q disagrees with some of the biggest and most valuable competitors out there. Instead of one-to-one coaching, Human Q wants to make group coaching an impactful alternative. This founder wants to take on the biggest coaching startups with a group-focused approach.
\nStretching the chains: Supply chain firm NFI inks a $10 million deal to deploy Boston Dynamics’ Stretch robots, reports Brian.
\nFintech, that’s like fly-fishing, right?:\u00a0Christine reports that Solid raised a $63 million Series B round of funding to continue providing its fintech-as-a-service offering for companies wanting to launch and scale their own fintech products.\u00a0
\nLike twitch3: Rita reports that Stacked raised $13 million to be the Twitch for web3 gamers.
\n\u00a0Crafting a XaaS customer success strategy that drives growth
\nImage Credits: THEPALMER (opens in a new window) \/ Getty Images
\nGiving users better service than they expected could literally save a software startup. In one study, companies that spent 10% of yearly revenue on customer success attained peak net recurring revenue.
\n\u201cCompanies mostly deploy two or more customer success archetypes,\u201d according to TC+ contributors Rachel Parrinello and John Stamos. \u201cThey usually vary by customer segment, business versus technical focus and sales motion focus: adopt, renew, upsell and cross-sell.\u201d
\nIf you’re interested in optimizing revenue through CS, read the rest for a full overview of job design methodology, because \u201ccompanies should not design their customer success roles in a vacuum.\u201d<\/p>\n
Crafting a XaaS customer success strategy that drives growth<\/p>\n
(TechCrunch+ is our membership program, which helps founders and startup teams get ahead. You can sign up here.)
\nBig Tech Inc.
\nSocial media and privacy don’t often go hand in hand, especially when children can see a lot on the internet already. Twitter got caught up in this when it reportedly tried to monetize adult content in an effort to compete with OnlyFans. It later scrapped the program when it was found that its system couldn’t \u201cdetect child sexual abuse material and non-consensual nudity at scale,\u201d Amanda writes. Meanwhile, California lawmakers wasted no time moving ahead to put in place statewide online privacy protections for children where there are none at the federal level, Taylor reports.
\nStepping on the gas, er, EV pedal: Toyota is accelerating its investment in U.S. electric vehicles, and will park some $3.8 billion into that initiative, up from an initial $1.3 billion, Jaclyn writes.
\nCashing in on NFTs: Event organizers working with Ticketmaster can now issue NFTs tied to tickets on Flow, Ivan reports.
\nIt’s almost fall and that means another Apple event: Brian has the skinny on all the things you should know about Apple’s iPhone 14 event on September 7.
\nNew satellite on the block: Royal Caribbean is going \u201call-in on satellite service,\u201d and will outfit its fleet of ships with Starlink internet, Devin writes.<\/p>\n